Text or Talk 24/7 at 1.888.222.2228

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Text or Talk 24/7 at 1.888.222.2228

2NDFLOOR app on mobile phone

2NDFLOOR app on mobile phone

Download the Free 2NDFLOOR App

The all new 2NDFLOOR Mobile App is a safe space for New Jersey youth anytime, anywhere!

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2NDFLOOR Mobile App

The 2NDFLOOR Mobile App is a safe space for New Jersey youth. You will receive 1:1 confidential chat support, communicate directly with your peers on our message boards, or find daily inspiration.

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Explore the Community

The 2NDFLOOR message board is an anonymous, safe space for New Jersey youth to discuss issues like stress, anxiety, relationships and more. Share your thoughts and get support from peers and counselors 24/7.

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Talk, Text, Chat Anytime

Connect with 2NDFLOOR anytime, anywhere! Talk, text, or chat 24/7 365 for confidential support on any issue. We're here to listen and help you find solutions. Reach out whenever you need us.

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Private and Anonymous

The 2NDFLOOR app provides privacy and anonymity, so you can seek help without worry. Your identity is protected, ensuring a safe space for open conversations. Connect anytime, anywhere!

Help Is Only a SECOND Away

Download the 2NDFLOOR app for 24/7 support. Talk, text, or chat anytime, anywhere about anything on your mind. Get the help you need, when you need it. Your safe space is just a tap away!

Download from the Apple App Store

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We Want to Hear From You

Text or talk 24/7 at 1.888.222.2228. If this is an emergency, please dial 911 or your local police. 2NDFLOOR is confidential and anonymous but we are required by law to report hurting yourself/others or abuse to the appropriate authorities. If you or someone you know is struggling or having thoughts of suicide, call 988 or chat at 988lifeline.org. In life-threatening situations, call 911.

2NDFLOOR is confidential and anonymous but we are required by law to report hurting yourself/others or abuse to the appropriate authorities. If you or someone you know is struggling or having thoughts of suicide, call 988 or chat at 988lifeline.org. In life-threatening situations, call 911.

2NDFLOOR Mobile App Privacy Policy & Terms of Use

Effective Date: August 2, 2024

Introduction
Welcome to 2NDFLOOR, a nonprofit organization dedicated to supporting youth mental health in New Jersey through our free, confidential, and anonymous app. Our app provides talk, text, and chat services for youth aged 10-24. We are committed to protecting your privacy and personal information and ensuring a safe and supportive environment.

This Privacy Policy outlines how we collect, use, and protect your data when you use our mobile application. By using our app, you agree to the practices described in this policy.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Information We Collect
1. Personal Information
  1. Anonymous Usage Data: We do not collect any personally identifiable information. All interactions within the app, including chats, calls, posts, and responses, are completely anonymous.
  2. Communication Information: When you communicate with our trained counselors or participate in forums, we store the content of these communications.
2. Non-Personal Information
  1. Device Information: We may collect information about the device you use to access our app, including the device model, operating system, mobile network information, and unique device identifiers.
  2. Usage Data: We collect data on how you use our app, including features accessed, time spent on the app, and interaction patterns. This information is collected in an aggregated and anonymous manner to help us improve our services.
How We Use Your Information
1. To Provide and Manage the Service: We use the information collected to operate, maintain, and provide the features and functionality of the app.
2. To Improve Our Services: Aggregated usage data helps us understand how users interact with our app and identify areas for improvement.
3. To Ensure Safety and Security: We use device and usage data to maintain the security and integrity of our app.
Sharing Your Information
1. With Counselors: Any information shared during chats or calls is anonymous. Counselors do not have access to any personally identifiable information.
2. With Third Parties: We do not share your personal data with third parties.
3. Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

Data Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

Children's Privacy
Our app is designed for users aged 10-24. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

User Rights
As our app collects data anonymously, there are no specific user rights related to personal data access, correction, or deletion. However, users have the right to stop using the app at any time.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and are effective upon posting. Your continued use of the app after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]. Thank you for using 2NDFLOOR. Your privacy and safety are our top priorities.

Last Updated: 8/2/2024

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©2NDFLOOR. All Rights Reserved | Privacy Policy

DISCLAIMER: 2NDFLOOR is a youth helpline designed to listen, help and guide youth in addressing challenges. Periodically, calls may be monitored for quality assurance and training purposes. You are assured anonymity and confidentiality, except in life-threatening situations. When receiving such an emergency phone call, 2NDFLOOR staff is required by law to report hurting yourself/others or abuse to the appropriate authorities. If you or someone you know is struggling or having thoughts of suicide, call 988 or chat at 988lifeline.org. In life-threatening situations, call 911.

Funded by New Jersey Department of Children and Families